Shipping policy
Shipping & Logistics Policy — BÖRZA MAISON
At BÖRZA MAISON, we believe the wait for a collection piece should be as impeccable as the piece itself. Our logistics are designed to ensure every accessory arrives in perfect condition, wherever in the world you are.
1. Processing & Preparation Time
In-stock pieces are inspected, custom-packaged in our signature branded packaging, and dispatched within 24 hours of order confirmation. Pre-order or limited-edition pieces may require additional preparation time, which will be noted on the product page.
Notification: You will receive a shipping confirmation email with your tracking number as soon as your piece leaves our Maison.
2. Coverage & Shipping Rates
Destinations: We ship to the United States, Mexico, the United Kingdom, and the European Union through trusted carriers (DHL, FedEx, or UPS) to ensure the highest level of security for your luxury items.
Free Shipping: Enjoy complimentary international shipping on all orders over $150 USD.
Orders Under $150 USD: A standard shipping rate is calculated automatically at checkout based on the destination.
3. Estimated Delivery Times
- Europe: as fast as 3–4 business days, order to delivery
- United Kingdom: estimated 4–8 business days
- United States: estimated 6–11 business days
- Mexico: estimated 7–13 business days
4. Order Tracking
Transparency: We provide integrated tracking tools so you can monitor your order's journey in real time.
Shipping Insurance: All our pieces travel with basic transit insurance to protect your investment against logistical incidents.
5. Customs, Duties & International Taxes
Customer Responsibility: For international orders, any customs duty, import tax, or fee generated in the destination country is the sole responsibility of the buyer.
Customs Processes: BÖRZA MAISON is not responsible for delays resulting from inspections or holds at local customs in any country.
6. Failed Deliveries
Accurate Information: A valid contact phone number is required to facilitate delivery coordination with the carrier.
Delivery Attempts: If the carrier is unable to complete delivery after multiple attempts due to lack of contact with the customer, the package may be returned, generating additional reshipping costs for the buyer.
7. Damage or Loss Claims
If your order arrives damaged or is not received within the estimated timeframe, please contact us within 7 days of delivery (or the estimated delivery date) at [your support email], including photos of the product and packaging, to begin the claim process with the carrier.
8. Peak Season Notice
During periods of high demand (Black Friday, the holiday season), processing and transit times may be slightly extended. We will notify you of any significant delays.